Privacy Policy

Last updated: April 20, 2026

1. Introduction  
Welcome to TovTam! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile application.  

It should be read together with our Terms and Conditions and Cookie Statement. By using TovTam, you agree to the practices described here.

2. Information We Collect  
We collect the following types of information:

  • Personal Information you provide: name, email address, phone number, and any other details you submit (e.g., when creating an account or contacting us).  
  • Location Information: GPS or approximate location when you use features that show nearby tourism sites (you can control this in your device settings).  
  • Usage and Technical Data: device type, IP address, browser/app version, pages visited, search history, and interaction with content.  
  • User-Generated Content: reviews, photos, ratings, or comments you post.  
  • Cookies and Similar Technologies: See Section 10 below.

If you choose not to provide certain information, some features may not work properly.

3. How We Use Your Information  
We use your information for the following purposes:  

  • To provide and improve our tourism information services (e.g., showing relevant destinations and maps).  
  • To personalize your experience and recommend places based on your preferences and location. 
  • To respond to your queries, complaints, or support requests.  
  • To send important updates about the app (you can opt out of non-essential messages).  
  • To monitor and moderate user-generated content for safety.  
  • To analyze usage trends and improve our website and app.  
  • To comply with legal obligations or prevent fraud.

4. Legal Basis for Processing  
We process your data based on:  

  • Your consent (where required, e.g., for marketing or certain location uses).  
  • Performance of our services (contract).  
  • Legitimate interests (e.g., improving the app, security).  
  • Legal requirements.

You can withdraw consent at any time, but this may affect some features.

5. Sharing Your Information  
We do not sell your personal information. We may share it with:  

  • Service providers (e.g., hosting, analytics, or moderation tools) who help us operate the app.  
  • Legal authorities, if required by Cambodian law.  

All third parties are required to protect your data and use it only for the purposes we specify.

6. Data Security  
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.

7. Data Retention  
We keep your personal information only as long as necessary for the purposes described or as required by law. User reviews may be kept longer for historical value.

8. Your Rights  
You have the right to:  

  • Access the personal data we hold about you.  
  • Correct inaccurate information.  
  • Request deletion of your data (subject to legal limitations).  
  • Object to or restrict certain processing.  
  • Withdraw consent where applicable.  

To exercise these rights, contact us at info@tovtam.com. We will respond within a reasonable time.

9. Children’s Privacy  
TovTam is not intended for children under 13 years old. We do not knowingly collect data from children under this age.

10. Cookies and Tracking  
We use cookies and similar technologies to make our services work and improve them.  

  • Essential cookies: Needed for the app/website to function (e.g., login, basic navigation).  
  • Functionality cookies: Remember your preferences (e.g., language or favorite places).  
  • Analytics cookies: Help us understand how users interact with TovTam.  
  • Targeting/Advertising cookies: May be used to show more relevant content (you can manage these in settings).  

You can manage cookies through your browser or device settings. For more information, visit www.aboutcookies.org.

11. Third-Party Links  
Our services may contain links to third-party websites or apps. We are not responsible for their privacy practices. Please read their privacy policies.

12. Changes to This Policy  
We may update this Privacy Policy from time to time. We will post the new version with a new effective date. Continued use of TovTam after changes means you accept the updated policy.

13. Contact Us  
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: 

  • Email: info@tovtam.com

This Privacy Policy is governed by the laws of the Kingdom of Cambodia, consistent with our Terms and Conditions.